35tcom FAQ 35tcom — Get Your Questions Answered

When signing up, you don't need to submit any documents — just fill in your personal details on the form (name, CPF, email, phone number). Identity verification (KYC) is required before your first withdrawal or when flagged by compliance. At that point, you'll submit a photo of your ID (RG or CNH) and a recent proof of address. This can be done directly from your phone and is usually approved within a few hours.

No. Each CPF allows only one active account at 35tcom. Duplicate accounts are automatically detected and may be closed, with possible cancellation of balances and bonuses. If you have lost access to your account, please contact support via 24/7 live chat or by email at suporte@35tcom.click to recover it — do not create a new account.

Details like your phone number and address can be updated directly in your account Settings. Changes to your email or CPF require verification through support — this is a security measure to protect your account from unauthorized modifications. Reach out via 24/7 live chat with supporting documentation and our team will take care of it right away.

You can close your account in two ways. The temporary break blocks access for 24 hours, 7 days, or 30 days — and can be reversed. The permanent self-exclusion, available under Settings → Responsible Gambling, permanently closes the account and cannot be undone. In both cases, any available real-money balance is returned via Pix within 48 hours. Unconverted bonus balances are cancelled. Learn more on our Responsible Gambling.

No. 35tcom is a platform exclusively for users aged 18 and over. We enforce age verification at registration and throughout the KYC process. Any account identified as belonging to a minor is closed immediately. If you suspect that a minor is using the platform, please contact support right away via 24/7 live chat.

On the login, click "Forgot my password", enter your registered email, and you'll receive a reset link within 5 minutes. If it doesn't appear, check your spam or junk folder. The link expires in 30 minutes — if needed, request a new one through the same flow. If you don't remember your registered email, contact our 24/7 support with your CPF and full name so we can locate your account.

After logging in to 35tcom, go to Settings → Security and find the two-factor authentication option. The setup links your account to your phone — whenever you log in from an unrecognized device, you'll receive a temporary code via SMS or through the Google Authenticator app. It's free, takes under two minutes to set up, and we strongly recommend it for any account with an active balance.

35tcom accepts the main Brazilian payment methods:

• Pix — fastest method, available 24/7, funds credited to your wallet in seconds
• Boleto bancário — up to 1 business day for processing
• Credit/debit card — Visa, Mastercard, and Elo
• TED Bank Transfer — Nubank, Itaú, Bradesco, Banco do Brasil
• PicPay and Mercado Pago

All amounts are processed in Brazilian reais (BRL), with no currency conversion and no fees for Pix deposits.

The minimum deposit at 35tcom is R$ 20.00 via Pix. For bank slips and card payments, the minimum amount may vary — check the deposit page at the time of your transaction. The minimum withdrawal is R$ 50.00. Via Pix, verified users receive funds within 1 hour — in many cases, in under 10 minutes. The guaranteed maximum processing time is 48 business hours for any withdrawal method.

First, check your account transaction history to see whether the withdrawal status shows "processing" or "approved". Pix withdrawals are typically processed within 1 hour for verified accounts. If that window has passed with no update, the most common causes are: a pending identity verification (KYC), a Pix key that doesn't match the one registered on your account, or a balance tied to an active bonus rollover. Contact 24/7 support via live chat — our team will check the status immediately and explain what's going on.

Pix deposits typically appear in under 30 seconds. If your balance hasn't shown up after 5 minutes, check whether the payment was confirmed by your bank (Nubank, Itaú, Bradesco, etc.) — if the bank confirmed the debit, contact support via live chat and provide your Pix receipt (including the transaction ID). Our team will locate the payment and manually credit the balance if needed. For Boleto, please allow up to 1 business day before reaching out to support.

35tcom does not charge fees for Pix deposits. For credit card deposits, an operational fee may apply — the amount is shown on screen before you confirm the transaction. There are no additional platform fees for withdrawals. Any bank charges (such as TED fees at certain banks) are the responsibility of the financial institution, not 35tcom.

Contact support via the 24/7 live chat before the withdrawal is processed — if the payment hasn't been sent yet, our team can cancel it so you can provide the correct key. If the Pix has already been sent to an incorrect key that exists in the banking system, the refund process depends on the receiving bank. Our support team will guide you through the next steps. To avoid this issue, always double-check your Pix key before confirming the withdrawal on the platform.

Maximum deposit and withdrawal limits vary based on your account verification level and the payment method used. Accounts with full KYC have higher limits. The specific amounts are shown on screen at the time of each transaction. You can also set your own deposit limits in the Responsible Gambling settings — a handy way to stay in control of how much you move on the platform.

The real balance is the money you deposited or won from bets using real balance — it can be withdrawn at any time, as long as there is no active bonus rollover linked to it. The bonus balance is the balance credited through promotions — it requires meeting the wagering requirement (rollover) before it can be withdrawn or converted into real balance. Your 35tcom wallet displays both balances separately, so you always know exactly what's available for immediate withdrawal.

The welcome bonus is automatically credited on the first deposit made by new users registered at 35tcom. The minimum deposit amount to activate the bonus is R$ 20.00 via Pix. The bonus is credited to the bonus wallet and must meet the wagering requirement (rollover) before it can be converted into real, withdrawable funds. The exact details — percentage, cap, and rollover — are shown on the bonus page at the time of registration and in the Terms & Conditions.

Rollover is the wagering requirement that must be met before you can withdraw a bonus balance. If the rollover is 10x on a R$ 100.00 bonus, you need to place a total of R$ 1,000.00 in bets to release the balance. Cancelled bets, draws, and bets with very low odds may not count toward the rollover — the specific rules for each promotion are in the Terms & Conditions. You can track your rollover progress directly in the promotions area of your account.

The most common reasons are: the deposit fell below the minimum amount required by the promotion, the bonus has already expired or been used before, or the account has a pending verification. Check the promotion's terms on the bonus page. If everything looks correct and the bonus still hasn't appeared, contact support via 24/7 chat with your deposit receipt and the promotion name — our team will review it and manually credit the bonus if applicable.

The weekly cashback is calculated based on your net negative balance for the week — that is, how much you lost beyond what you won during that period. A percentage of that amount is returned as bonus balance every Monday. Cashback is only generated when there's a net negative balance for the week; profitable weeks do not generate cashback. Details on the percentage and conditions are available in the promotions section of your logged-in account.

On the third step of the 35tcom registration form, there's an optional field labeled "Promotional code" or "Referral code". Simply enter the code you received and it will be validated automatically. If the code is valid, the corresponding benefit is applied once the conditions are met (usually on your first deposit). It's not possible to add a code after completing registration — if you forgot to enter it, contact support before making your first deposit.

Free spins awarded through promotions appear in the bonus section of your account. They are valid only on the slot specified in the promotion and have an expiration date — typically 7 days after being credited. Winnings generated by free spins are added as bonus balance and may be subject to their own rollover requirement before withdrawal. Check the specific terms for each free spins promotion on your active bonuses page.

After logging in to 35tcom, go to the Sports Betting or Football. Choose an event — for example, a Brasileirão Série A match — and click on the market you want to bet on (match result, exact score, goals, corners, etc.). The selection is added to your bet slip. Enter the amount you want to stake, confirm, and you're done. The balance is deducted from your wallet immediately and any winnings are credited as soon as the event concludes.

Live betting lets you place bets while the event is in progress — odds update in real time as the game unfolds. At 35tcom, live betting is available for Brasileirão, Copa do Brasil, Libertadores, and other leagues and sports including volleyball, basketball (NBB), and MMA/UFC. The process is the same as pre-match betting — choose your market, enter the amount, and confirm. Keep in mind that live odds move quickly; your bet is confirmed at the odds shown at the moment you confirm.

Yes. At 35tcom you can build parlay bets (accumulators) by selecting multiple markets across different events. The odds for each selection are multiplied together, increasing the potential return — and the risk, since every selection must be correct for the bet to win. There is a minimum and maximum number of selections for a valid parlay; the limits are shown on the bet slip as you build it.

If an event is permanently canceled, all related bets are voided and the staked amount is returned to your real-money balance. In the case of a postponement, the bet remains valid if the match takes place within 48 hours. If the event does not occur within that window, the bet is also voided and the stake refunded. For parlay bets, the canceled event is treated as "void" and the odds are recalculated excluding that market.

Confirmed bets at 35tcom generally cannot be cancelled once placed — this applies to both pre-match and live bets. Always review the details before confirming. For select markets and events, 35tcom may offer a cash out option, which lets you settle part of the value before the event ends. When available, the cash out button appears directly in your active bet history.

Yes. The minimum bet amount is R$ 1.00. The maximum amount varies depending on the market, sport, and event. Popular Brasileirão markets typically have higher limits; smaller events or niche markets may have lower caps. The limit for each bet is displayed on the bet slip before confirmation. If your intended stake exceeds the limit, the system will notify you before processing.

35tcom covers a wide range of sports beyond football (Brasileirão, Copa do Brasil, Libertadores, and international football):

• Volleyball — Brazilian and international championships
• Basketball — NBB (Novo Basquete Brasil) and NBA
• MMA/UFC — major events and fight cards
• E-sports — CS2, League of Legends, Valorant, and more
• Tennis, Formula 1, boxing, and other seasonal sports

The market offer varies by sport and event — visit the Sports Betting to see everything available.

After logging in to 35tcom, click "Casino" in the main menu and select "Live". You'll find blackjack, roulette, and baccarat tables with real dealers streamed in high definition — many of them speak Portuguese. No app download is required; the Live Casino runs directly in your mobile or desktop browser. Tables are available 24 hours a day, 7 days a week.

Slots are digital slot machine games with a wide range of themes — adventure, mythology, sports, and more. RTP (Return to Player) is the theoretical percentage of total wagered money that a slot pays back to players over a large number of spins. A slot with 96% RTP returns, on average, R$ 96.00 for every R$ 100.00 wagered over the long run — this is a statistical average, not a guarantee of results in any individual session. The RTP for each slot is displayed on the game page. At 35tcom, all slots are provided by certified, audited developers.

Progressive jackpots are accumulated prizes that grow with every bet placed on the game by any player in the network. A small percentage of each bet feeds the prize pool, which can reach very high amounts. The jackpot can be triggered randomly or by a specific combination — the rules vary by game and are described on each slot or jackpot game page. Visit the Jackpot at 35tcom to view the current jackpots available in BRL.

Crash games are real-time multiplier games — you place a bet and a multiplier climbs progressively during the round. The goal is to cash out before the multiplier crashes. The longer you wait, the higher the potential multiplier — but the crash risk grows too. Rounds are fast, with a new one starting every few seconds. At 35tcom, crash games are available in the casino section, with bets placed in BRL.

Not always. Each 35tcom bonus has a list of eligible games for meeting the rollover requirement — slots are generally the most widely accepted, while Live Casino games (blackjack, live roulette) may contribute at a lower percentage or not at all. The contribution of each game toward the rollover is detailed in the bonus terms. Bets placed on ineligible games using bonus balance may be voided or have winnings disqualified.

35tcom offers several variants of roulette — including European roulette (single zero), American roulette (double zero), and special variants with extra features. For blackjack, classic and multihand versions are available, as well as Live Casino blackjack with real dealers. Visit each game's dedicated page to view all available variants, table limits, and applicable rules.

Change your password immediately in your account security settings. Then contact support via the 24/7 live chat — our team can proactively block access, review your session history, and log the incident for investigation. If you notice bets or withdrawals you didn't make, report them to support with details (date, amount, transaction type) so we can initiate a review. Activate 2FA as soon as you regain control of your account.

35tcom operates in compliance with the General Data Protection Law (LGPD). Your personal data is collected for account registration, identity verification, fraud prevention, and — with your consent — marketing communications. We do not sell or share your data with third parties for commercial purposes. You may request access, correction, or deletion of your data at any time. Full details are available in our Privacy Policy.

Go to Settings → Responsible Gaming in your logged-in 35tcom account. There you'll find tools for deposit limits (daily, weekly, or monthly), loss limits, and session alerts. All are free and take effect immediately once activated. Lowering a limit is instant; increasing one requires a 7-day waiting period — this is intentional to prevent impulsive decisions. Learn more on our Responsible Gambling.

Permanent self-exclusion closes your 35tcom account definitively and irreversibly — once activated, the account cannot be reopened under any circumstances. Any real-money balance is refunded via Pix within 48 hours. Bonus balances are cancelled. This feature is intended for users who recognize that gambling is having a negative impact on their lives. You can activate it under Settings → Responsible Gaming. If you need support before making this decision, our team is available 24/7 and all conversations are confidential.

No. 35tcom never will never ask for your password via email, WhatsApp, SMS, or any other channel. If you receive a message asking for your password, banking details, or requesting that you click a link to "verify your account" or "unlock a bonus", ignore it immediately — it's a phishing attempt. Forward the message content to suporte@35tcom.click and let us know. Always access the platform by typing the address directly into your browser or using a shortcut you created yourself on your phone's home screen.